Petrol Pump Customer Management with Built-In Loyalty
Sanchay's loyalty capabilities, connected directly with pump operations — so customer history and rewards come from real fuel transactions.
Know your customers, then reward them
A customer who fills at your pump every week is worth more than ten who stop once. But you can only look after regular customers if you know who they are and how often they come.
Sanchay registers customers by mobile number, keeps their transaction and purchase history, and runs loyalty points and rewards on top of it. When loyalty is used together with pump management, points follow the actual fuel transactions.
Customer segmentation groups customers by their visiting and spending habits, and campaign management lets you run offers for the groups you choose. Loyalty reports — points issued, points redeemed, rewards and customer activity — then show whether the program is bringing customers back to your pump.
Customer and loyalty management for petrol pumps
Customer registration
Register customers at the pump.
Mobile number based identification
The mobile number identifies the customer.
Loyalty points
Customers collect points on their purchases.
Reward management
Decide the rewards and gifts you offer.
Points earning rules
Set your own rules for earning points.
Points redemption
Customers redeem points for rewards.
Transaction and purchase history
Every customer has a complete history.
Customer segmentation
Group customers by their visiting and spending habits.
Campaign management
Run campaigns for the customers you choose.
Loyalty reports
Points issued, points redeemed, rewards and customer activity.
Optional loyalty for credit customers
Credit customers can be included in Sanchay Loyalty — but the pump owner decides.
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1
One pump setting
Enable Loyalty for Credit Customers: ON or OFF.
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2
If it is ON
Points are automatically earned and rewards can be redeemed.
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3
If it is OFF
The customer remains a credit customer and no loyalty points are generated.
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4
Your strategy, your control
Each pump has complete control over its loyalty strategy.
Why it matters
Repeat customers
Points and rewards give customers a reason to come back to your pump.
Loyalty you can account for
Points issued and redeemed are reported like any other transaction.
Protected points
Loyalty point adjustments can require approval and are recorded in the audit trail.
Questions about customer and loyalty management
You do. The pump sets the points earning rules and the rewards it wants to offer, and provides those rewards to its customers.
Only if you want them to. Loyalty for credit customers is a setting of the pump: ON means points are earned automatically, OFF means the customer remains a credit customer without points.
Loyalty point adjustments can be set to require approval, and Sanchay's AI fraud tracking flags unusual point loading for the owner to review.
It can be used either way. Loyalty is available on its own, or as a module of the same platform that manages your shifts, sales, stock and credit — then points are connected with the fuel transactions.
Yes. Every registered customer, identified by mobile number, has a transaction history and a purchase history in Sanchay.
Related features
Every module shares the same data, so one entry is never typed twice.
Credit Customer Management
Manage credit customers, credit limits, outstanding balances, payments, ageing and statements.
Explore credit Customer ManagementReports & Analytics
Sales, stock, credit, loyalty, staff and expense reports from one dashboard.
Explore reports & AnalyticsRoles, Approvals & Audit Trail
Five roles with the right access, approvals for important changes and a complete activity history.
Explore roles, Approvals & Audit TrailCustomer & Loyalty Management is part of Sanchay loyalty management software for petrol pumps. See all petrol pump software features
See customer & Loyalty Management in a demo
Book a demo with our team and see how Sanchay runs your pump — from shifts and stock to staff and credit.