Shipping & Delivery Policy

Our Shipping & Delivery Policy

Sanchay Card ("we," "us," or "our") offers physical rewards as part of our royalty points program. This policy outlines how we handle shipping and delivery of these rewards.

1. Eligibility for Shipping

Physical rewards are available for redemption to users with a valid Indian shipping address. Digital rewards (e.g., vouchers) are delivered via email and are not subject to this policy.

2. Shipping Process

Once you redeem points for a physical reward:

• You will be prompted to provide a valid shipping address during redemption.
• We process orders within 3-5 business days after redemption.
• Rewards are shipped via trusted courier services (e.g., India Post, DTDC).

3. Delivery Timelines

Delivery times vary based on location:

• Within India: 7-14 business days from dispatch.
• Remote or rural areas may take longer.

You will receive a tracking number via email or SMS once the reward is shipped.

4. Shipping Costs

Shipping is free for all rewards unless otherwise stated during redemption. Any additional costs (e.g., customs for international addresses, if applicable) are the user’s responsibility.

5. Issues with Delivery

If your reward is not delivered or arrives damaged:

• Contact us within 7 days of the expected delivery date at support@sanchaycard.com.
• Provide your order details and any evidence (e.g., photos of damaged items).
• We will investigate and, if eligible, offer a replacement or points refund per our Refund Policy.

6. Address Accuracy

You are responsible for providing an accurate shipping address. We are not liable for delays or non-delivery due to incorrect addresses. Contact us immediately if you need to update your address before the reward is shipped.

7. Contact Us

For questions about shipping or delivery, contact us at:

Email: support@sanchaycard.com

Phone: +91 62626 16061

Address:SCHEME NO 74C, BRILLIANT CONVENTION, INDORE

Effective Date: June 1, 2025